Cancellation No Show Policy

At Still Well Med Spa, we are committed to providing every client with exceptional, personalized care in a luxurious and welcoming environment. To ensure appointment availability and respect the time of all of our clients and providers, we ask that you review our Appointment & Cancellation Policy.

Reserving Your Appointment

Every appointment at Still Well Med Spa is reserved exclusively for you.

To schedule an appointment, we require a valid credit card to be securely stored on file. Your credit card will not be charged when your appointment is booked and will only be used if our Appointment & Cancellation Policy is violated or if you authorize payment for services or products.

Please arrive on time for your appointment. Clients arriving more than 10 minutes late may have their treatment shortened or may be asked to reschedule so we may remain on schedule for all clients.

Appointment Cancellation & No-Show Policy

If you need to cancel or reschedule your appointment, we kindly request at least 24 hours’ notice.

Appointments cancelled with less than 24 hours’ notice, or appointments missed without notice (“no-shows”), will be subject to a $100 Reserved Appointment Charge, which will be charged to the credit card on file.

This policy applies to all appointments and all providers.

Repeated Late Cancellations or No-Shows

Clients who incur three (3) late cancellations and/or no-shows may be required to prepay for future appointments at the time of booking.

If a prepaid appointment is cancelled or rescheduled with at least 24 hours’ notice, the prepaid amount will remain as a credit on your account toward future services. Appointments cancelled with less than 24 hours’ notice or missed without notice may result in forfeiture of the prepaid amount.

Why We Have This Policy

Every appointment reserves dedicated time not only with your provider, but also with the clinical and administrative professionals who prepare for your visit. Before you arrive, we schedule staff, reserve treatment rooms, prepare equipment and supplies, and dedicate the resources necessary to deliver the exceptional level of care and service that our clients expect.

When an appointment is cancelled with less than 24 hours’ notice or missed without notice, that reserved time often cannot be offered to another client waiting for an appointment. As a result, our practice incurs the costs of maintaining the staff, facilities, and resources dedicated to your visit while another client loses the opportunity to receive care.

Our $100 Reserved Appointment Charge is not intended to be punitive. Rather, it helps offset a portion of the costs associated with reserving your appointment and allows us to continue providing timely access to care, personalized attention, and an exceptional physician-led experience for every client.

We sincerely appreciate your understanding, your cooperation, and your respect for the time of our providers, our team, and your fellow clients.

Extraordinary Circumstances

We understand that emergencies and unforeseen situations can occur. Requests to waive the Reserved Appointment Charge due to extraordinary circumstances will be considered on a case-by-case basis and are granted solely at the discretion of Still Well Med Spa.

By scheduling an appointment with Still Well Med Spa, you acknowledge that you have read, understand, and agree to this Appointment & Cancellation Policy, including authorization for Still Well Med Spa to charge the credit card on file for any applicable Reserved Appointment Charge.