Privacy Policy

Privacy Policy

Effective Date: March 1, 2025

Welcome to www.stillwellmed.com (“Site”). Still Well Med Spa (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. We comply with applicable federal laws, including HIPAA and the Telephone Consumer Protection Act (TCPA), as well as New York State laws such as the SHIELD Act.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from and about users of our Site:

Personal Information

  • Name, mailing address, email address, telephone number, mobile number, date of birth.
  • Health information you provide when scheduling services or interacting through our forms, portal, or other means (subject to HIPAA).

Non-Personal Information

  • IP address, browser type, device identifiers, geolocation data, referring URLs, pages viewed, and Site usage statistics.
  • Information collected via cookies, web beacons, and similar tracking technologies.

2. How We Collect Information

We collect information:

  • Directly from you when you fill out forms, schedule appointments, or communicate with us.
  • Automatically when you use our Site (via cookies, log files, etc.).
  • From third-party service providers, business partners, and analytics platforms.

3. How We Use Your Information

We use your information to:

  • Operate, maintain, and improve our Site and services.
  • Process appointments, transactions, and deliver medical spa services.
  • Respond to inquiries and provide customer support.
  • Send administrative messages, confirmations, and appointment reminders.
  • Comply with applicable legal obligations, including HIPAA and state regulations.
  • Conduct internal data analysis to enhance user experience.
  • Engage in limited marketing and promotional outreach, where legally permitted and with your consent.

4. Disclosure of Your Information

We may disclose your information as follows:

  • To employees, contractors, and service providers who help us deliver services, subject to confidentiality agreements.
  • To comply with laws, regulations, legal processes, or governmental requests.
  • In the context of a merger, acquisition, restructuring, or sale of assets.
  • To authorized third-party partners, solely for business purposes and only with your consent.

We will not share mobile information or personally identifiable information with third parties for their marketing or promotional purposes.

If any third-party service provider may receive Protected Health Information (PHI), we will ensure a Business Associate Agreement (BAA) is in place, as required by HIPAA.

5. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Any health information submitted through our Site or as part of your care is subject to HIPAA’s privacy and security rules.

You have rights regarding your Protected Health Information (PHI), including the right to request access, amendments, restrictions, and accounting of disclosures. Please contact us for details on how to exercise your HIPAA rights.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your information. This includes encryption, secure servers, and access controls.

We also comply with the New York SHIELD Act, which requires us to implement safeguards to protect the private information of New York State residents.

While we take steps to protect your data, no method of transmission over the Internet or electronic storage is entirely secure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand how visitors interact with our Site.
  • Improve website functionality and user experience.
  • Deliver tailored content and limited marketing messages.

You can manage cookie settings via your browser. Note that disabling cookies may impact your use of certain features on our Site.

8. Third-Party Links

Our Site may contain links to other websites or services not operated by Still Well Med Spa. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.

9. Your Choices

  • Opt-Out: You can opt out of receiving marketing emails by using the “unsubscribe” link in our communications.
  • Access & Correction: You may request access to or correction of your personal information by contacting us.
  • Cookies: Manage your cookie preferences via your browser settings.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect or solicit information from minors without verified parental consent.

11. SMS/MMS Communications

By providing your mobile number, you consent to receive SMS and/or MMS messages from Still Well Med Spa related to your appointments, services, and other transactional communications.

  • Message frequency: Varies based on your activity and preferences.
  • Message & Data Rates May Apply: Standard rates may apply according to your wireless carrier.
  • Opt-Out: To stop receiving messages, reply “STOP” to any message. You will receive a confirmation of your opt-out.
  • Help: Reply “HELP” to any message or contact us at [Insert your support phone number or email] for assistance.

We will not share mobile information or personally identifiable information with third parties for their marketing or promotional purposes.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”

13. Contact Information

For any questions regarding this Privacy Policy or your information, please contact us:

Still Well Med Spa

45 McClean Avenue
Staten Island, NY 10305
Phone: 718-448-6373
Email: office@stillwellmed.com